Smart call centers: engagement and gamification
Collection, delivery, goals, calls, negotiations. These words are commonplace in a call center environment. However, with the evolution of processes and technologies, call centers are
Collection, delivery, goals, calls, negotiations. These words are commonplace in a call center environment. However, with the evolution of processes and technologies, call centers are
Dealing with lack of employee engagement can be a nightmare for managers. Unmotivated people decrease income and can influence co workers to go the same
The application of gamification in work and education environments has been gaining strength every day. It is proven that the use of game elements helps
Organizations are driven by goals and objectives. Successful completion, however, depends on the commitment and engagement of who should perform the tasks. In this sense,
Gone are the days when offices were serious and plastered places. Today, companies of various sizes have adopted practices based on games in the workplace
Creating a fun, enjoyable and productive workplace is a dream for many companies and employees. That is why many businesses have started to bet and
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